Reduce churn and speed up your customer support activities
Leverage automations to build a single source of truth about your users and better serve your customers at scale, through the channel they prefer.
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JOIN THOUSANDS OF SUPPORT TEAMS AUTOMATING THEIR WORKFLOWS
Easy Drag & Drop Editor
GDPR & CCPA-compliant
Dedicated Customer Support
Customer Support Teams
Automate repetitive tasks of your support agents
Win extra time for your customer support team with chat default replies and automated notifications so that they can focus on solving complex problems of most important clients.
Improve NPS thanks to tools that enable your team to react in the right moment and take care of your customers outside your standard office hours. Use NPS bot and automated email campaigns to collect customer feedback easily.
Get 360-degree overview of each client directly from their profile.
Identify user problems, and quickly connect via channel they prefer.
“Now it is so easy to get a detailed overview of interactions with our brand for each user. I can get well-prepared for a conversation at a glance, even if I haven’t worked with a given customer before, and we’re able to stay user-focused, plus understand user needs and adjust content and support service accordingly.”
Weronika Tabor
Customer Success Specialist, Bouncer
"With quick access to detailed overview and the full history of interactions we are able to provide personalized support. Based on the past communication and behaviour of a user, our support agents can usually predict what problems users may have in the near future and react accordingly in advance."
Marta Piotrowiak
Marketing Manager, TimeCamp
“User.com is a customizable chat widget for omnichannel CRM and conversational support software with endless automation possibilities. Same with all the customer and company segmentation. It makes it so much easier to target specific clients with marketing campaigns and we value all the power of integrations available.”
Maurice Nataf
Customer Experience & Support Specialist, Octopush
"We found User.com when we were looking to improve our customer support platform, and now we use the software as an All-In-One platform combination for Live Chat, Deals, SMS reminders, saving us tons of time and improving our efforts."
Tomás Nápoles
Head of Customer Success, Pushnews
Standard Features
See what comes standard in User.com
Powerful, self-serve email marketing to help you convert, engage, and retain more users. Trusted by thousands of companies.
Easy Data Migration
Learn how you can migrate easily. We’ve also prepared a User.com dictionary and terms to help you switch over from common platforms more smoothly.
Unlimited Number Of Agent Seats
We don’t penalize you for developing your business. Add new chat support agents as your business grow for no extra cost.
Every Feature In One Place
Live chat, Knowledge base and a ton more with every plan. Replace a number of different apps with our all-in-one marketing platform.
Email For Any Business
Send lead nurturing, onboarding or ecommerce emails. Regardless of your of business model your emails always hit the right target with the proper content.
User Tracking
See who opens, clicks and unsubscribes from your emails. All this information is visible in user-profiles and can be used as a trigger for further automations.
Drag & Drop Builder
Easy to create various campaigns, simply by dragging appropriate sections onto the canvas and change what you need.
Grow your business automatically
Don't waste time on repetitive tasks. Let automations handle it.
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