Live chat: Engage and support
Easily interact with your website visitors and have everything at hand to provide them with an exceptional support.
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Most important features
Automatic messages
Send messages driving engagement just in the right time
Lead generation form
Collect email addresses to provide answer when the visitor is already gone.
Default replies
Save time using previously prepared messages to answer questions that recur.
Automatic assignment
Assign agents to conversations automatically, based on previously defined rules.
Most important features
Design modification
Adjust colours, style and position of the chat widget so that it complements your website design.
Short agent bio
Let your agents share few words about themselves to inspire friend-like conversations.
Languages
Add as many languages as you want to display chat texts and prompts in viewers language
3 message modes
Display automatic messages in 3 different styles and see what works best in your case.
More features
Approach visitors, leads and customers in channels that best serve each purpose and manage it all from a single place.
Chat message as emails
If you answer clients questions when they’re already gone, the answer will land in their inbox.
Notifications
Get push and sound notifications when someone asks a question on chat.
Unlimited agents
No matter how many support agents you have, the price will remain the same.
Notes
Add notes and call out other agents directly in conversations.
Message peek
See what your visitors are writing even before they click send.
Agent Groups
Group your agents by specialization to provide high quality support.
Customer Information
Have all important information at hand while talking to your clients.
Live chat use cases
Approach visitors, leads and customers in channels that best serve each purpose and manage it all from a single place.
Someone asks a question on the chat
Someone comes to your website but canʼt find certain information. Instead of leaving, asks a question via chat.
The right support agent is automatically assigned
Based on their behaviour, language and location they are assigned to the best fitting support agent.
The agent receives an alert
The agent gets a one-pager with all the information about the person in question and a list of all their actions on the website.
Someone canʼt decide between two products
User.com tracks clicks as well as page views to let you determine if user needs some help.
User.com sends an automatic message
When the trigger condition is met, the system sends an automatic, personalized message offering your assistance.
Visitors respond to the message
After responding, the person is offered to submit contact information, just to stay in touch.
You receive an alert about a new conversation
Each time someone responds to your automatic message, you receive an email and a push notification.
