Live chat: Engage and support
Easily interact with your website visitors and have everything at hand to provide them with an exceptional support.
Most important features
Automatic messages
Send messages driving engagement just in the right time.
Lead generation form
Collect email addresses to provide answer when the visitor is already gone.
Default replies
Save time using previously prepared messages to answer questions that recur.
Automatic assignment
Assign agents to conversations automatically, based on previously defined rules.
Most important features
Design modification
Adjust colours, style and position of the chat widget so that it complements your website design.
Short agent bio
Let your agents share few words about themselves to inspire friend-like conversations.
Languages
Add as many languages as you want to display chat texts and prompts in viewers language.
3 message modes
Display automatic messages in 3 different styles and see what works best in your case.
Chat message as emails
If you answer clients questions when they’re already gone, the answer will land in their inbox.
Notifications
Get push and sound notifications when someone asks a question on chat.
Unlimited agents
No matter how many support agents you have, the price will remain the same.
Notes
Add notes and call out other agents directly in conversations.
Message peek
See what your visitors are writing even before they click send.
Agent Groups
Group your agents by specialization to provide high quality support.
Customer Information
Have all important information at hand while talking to your clients.
Live chat use cases
A quick glance at how working with live chat looks like in practice.
For support and customer success
