Call center & SMS: Reach more customers
Use the most effective means of communication. In UserEngage you can call and receive calls as well as automate sending text messages.
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Most important features
Text messages
Automate sending personalized text messages and receive responses in your conversations.
Calling campaigns
Schedule, record and analyze both mass and single calling campaigns.
Call scripts
Prepare scripts your agents will follow during mass calling campaigns.
Incoming calls answering
Have all customer information at hand thanks to answering calls in User.com app.
More features
Approach visitors, leads and customers in channels that best serve each purpose and manage it all from a single place.
Record calls
Each call can be recorded and stored in UserEngage for later review.
Buy a phone number
Thanks to Twilio integration you can buy phone numbers directly in our app.
Automated calling
Add user to your calling campaign automatically, to save time and avoid oversights.
Call logs
See all the history and costs of previous calls.
SMS delivery log
Get access to data about sent text messages and see which numbers are no longer active.
Answers from scripts
Save answers to questions from your scripts in user profiles automatically during the call.
Call center use cases
A quick glance at how working with call center looks like in practice.
Visitor's behaviour triggers pop-up
Someone wants to exit your website and sees a pop-up offering a discount in return for their phone number.
They leave their phone number
The person submits their number and is added to an SMS campaign list.
Send personalised SMS
You create an SMS campaign where content is adjusted to the receiver.
Sales team gets notified
Previously set automation sends an email or a push notification automatically to appropriate sales representative.
Salesperson review user's profil
Salesperson gets familiar with the visitor's case by going through their user's profile and chooses proper calling script.
Sales rep calls directly from User.com
Sales person makes the call directly from the profile so they have everything at hand.
