Implementation and Support & Success Manager
User.com is a business intelligence and marketing automation platform which serves millions of users worldwide, every day. We help our clients gather crucial data regarding their customers, personalize and automate their business communication to improve their results and close more deals.
About the role
Who are we looking for?
The role of the Implementation and Support & Success Manager is to ensure smooth system deployment and onboarding of new clients, as well as to maintain ongoing customer satisfaction. In addition to working closely with the client's team on the technical implementation of User.com, you will be responsible for organizing regular support sessions and assisting clients in automating and customizing their business processes. Our ideal candidate possesses both strong technical and interpersonal skills and is ready to have a real impact on key business processes while collaborating with companies such as LG, Macmillan Education, Bricomarche, Educations.com, and many others. To work with us, you must be ready to learn new things quickly, every day.
Your responsibilities:
- Direct cooperation with clients to effectively implement the User.com system,
- Educating clients on how to use our platform to build a successful business,
- Responding to client inquiries via chat, email, and video conferencing,
- Analyzing requirements, monitoring, managing, and resolving issues,
- Influencing the shape of our product by conveying client requirements to the product team.
You are the perfect candidate for this position if you:
- Are very proficient in English, both spoken and written (C1 level or higher),
- Are very proficient in Polish, both spoken and written (C1 level or higher),
- Possess technical skills (basic coding, knowledge of HTML, CSS, JavaScript, REST API),
- Have some prior experience in a similar position,
- Can listen, understand, and help our clients achieve their business goals,
- Have strong communication and collaboration skills, curiosity, and a willingness to learn,
- Can demonstrate a genuine interest in helping a large number of both technical and non-technical clients,
- Are eager to work in a highly dynamic environment, learning and developing every day.
Nice to have:
- Google Tag Manager skills,
- Knowledge of Marketing Automation solutions (familiarity with HubSpot, ActiveCampaign, or Salesforce),
- General marketing knowledge (previous experience in an advertising agency is a huge plus).
What we offer:
- A competitive salary package (base salary + commission),
- 7-12 thousand PLN net in B2B depending on experience,
- Direct cooperation with top clients from Sweden, Poland, USA, UK, Netherlands, and other countries,
- Work in a motivated team, building a global B2B SaaS product,
- An individual approach to career development,
- All the tools, books, and online courses you need to excel in your role,
- Free access to one of the leading online educational platforms,
- Subsidized FitProfit gym card and private healthcare,
- A choice of a Mac or PC laptop.
To Apply
To apply for the above position send us your cv to awielgus@user.com, and please add the title position
Implementation and Support & Success Manager
in the subject field as well as the following clause in your e-mail:
“I hereby give consent for the processing of the personal data included in my message and the documents which I attach herewith for the purpose of the current and future recruitment processes conducted by User.com Sp. z o.o. with its registered office in Warsaw in compliance with GDPR and related regulations.
We hereby inform that User.com Sp. z o.o. with its registered office in 87 Grzybowska St., Warsaw, POLAND is the controller of the personal data provided in the above recruitment process. You have the right to access and amend your data. Providing personal data in this process is voluntary but without this information, we may not process your application."
