Free
Access to use a basic set of features, with limited options. Totally free. Forever.
free
$0
up to 2 000 contacts
-
Unlimited agent seats
Contact base
CRM
Analytics & user segmentation
Live Chat
Appointment scheduling
Knowledge Base
Push notifications
What's included:
Check all features
Personal
Unlock an intermediate variety of features, everything you need to scale up fast.
from
$49/mo
for 2 000 contacts
+ $3 per next 1k contacts
Unlimited agent seats
Contact base
CRM
Analytics & user segmentation
Live Chat
Appointment scheduling
Knowledge Base
Push notifications
5 basic automations
Chatbot
Pop-ups
Dynamic HTML content
What's included:
Check all features
Business
Take it to the next level with a massive range of features to broaden your capabilities.
from
$249/mo
for 5 000 contacts
+ $15 per next 1k contacts
Unlimited agent seats
Contact base
CRM
Analytics & user segmentation
Live Chat
Appointment scheduling
Knowledge Base
Push notifications
Marketing automation
Chatbot
Pop-ups
Dynamic HTML content
Email Marketing
API
Mobile SDK
Call center
Migration from previous solutions
What's included:
Check all features
Premium
We will do everything for you with a dedicated Account Manager for your team.
from
$1349/mo
for 10 000 contacts
+ $15 per next 1k contacts
Unlimited agent seats
Contact base
CRM
Analytics & user segmentation
Live Chat
Appointment scheduling
Knowledge Base
Push notifications
Marketing automation
Chatbot
Pop-ups
Dynamic HTML content
Email Marketing
API
Mobile SDK
Call center
Migration from previous solutions
Account manager
What's included:
Check all features
For enterprises
Custom price. On-demand installation. Enterprise needs.
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Frequently asked questions
Relax - to make things clear, a Contact is a user with an email address, user_id, phone number, or a visitor who has contacted you via chat. To summarize, a contact is any user you have some data or had an interaction with. Anonymous users are not counted as contacts.
First of all - congratulations on your database getting bigger! As you know, our pricing is dependent on the contacts in your database. Remember that our system only upscales your payments - the price can't go lower than the first payment quota.
Date of first purchase = first billing date. The next payment takes place after a full billing period.
Our hearts are deeply broken, but it's okay. No hard feelings. To cancel a subscription, you'll need to remove your credit card details and resign from all plans in the payment section. Of course, your app stays active until the subscription finish date.
And the answer is... Yes, you can! We are generous and allow you to send four times more emails than the number of your paid contacts. However, please note that the Email Marketing feature comes standard in the Business tier and higher.
Look inside your wallet. If you see a credit card with a Visa or Mastercard branding (we accept only those two), we'll be delighted to proceed with your payment.
That's great! We love them too. Check out our long-term plans. The longer plan is, the bigger the discount you can expect. If you want a custom discount contact our sales!
Unfortunately, due to how our system works, we don't offer refunds. More about our refund policy here: https://docs.user.com/refund-policy
We are on the way to help you! Each new client receives 1 hour of free Onboarding call from our support team. If it is insufficient, check our Premium Assistance: https://user.com/en/assistance
Definitely! Talk to us via chat or check out our Partners section https://user.com/en/partners