Find the right plan for your site
Upgrade or cancel anytime.
$0Start for free
Basic tracking and analytics
Live Chat 60 day retention or 2k messages
CRM - up to 50000 contacts
Knowledge Base for your customers and team
Calendar integration with Google Calendar
Web Push campaigns up to 50k subscribers
Advanced user segmentation
For small companies.
Up to 50k contacts.
+$3 per 1k contactsStart trial
Everything from Free plan
Starting from 2k contacts
Max 5 powerful automations
Useful and easy-to-build chatbot
Multiple events for users segmentation
70% of users choose
For mid-size online businesses.
+$15 per 1k contactsStart trial
Everything from Personal plan Starting from 5k contacts
Unlimited number of automations
Advanced email marketing module
IMAP integration to sync emails from inbox
Call Center, text messages,
REST API access with large number of enpoints
Mobile SDK for iOS and Android
+$15 per 1k contactsStart trial
Everything from Business plan Starting from 10k contacts
Dedicated Account Manager
At User.com we believe that businesses of each type and size can find tailored plans with features suitable exactly in their specific case. Find your personal engine of growth.
Head of Customer Support
Frequently asked questions
Who the heck is contact?
Relax it is easy. Contact is a user with an email address, user_id, phone number or a visitor who contacted you via chat. To tell the long story short- every user for whom you got some data or interaction. Annonymous users are not counted as contact.
How can I pay?
Look inside your wallet. If you got credit card with Visa or MasterCard branding (we accept only those two) we'll be really happy to proceed your payment.
Why my pricing changed over time?
First of all - congratulation. Your database got bigger! As you know our pricing is dependent on the contact database size. Remember that our system only upscale your payments- the price can't go lower than the first payment quota.
I love the discounts. How to get one?
That's great! We love them too. Check out our long-term plans. The longer plan is the bigger is the discount. If you want custom discount contact our sales!
When will I be charged?
Date of the first purchase = first billing date. Next payment takes place after a full billing period.
I want a refund. What I have to do?
Sorry but we don't offer refunds. More about our refund policy: https://docs.user.com/refund-policy/
It's time to stop. I want to cancel the subscription.
Our hearts are deeply broken but it's ok. No hard feelings. To cancel the subscription you need to remove your credit card details and resign from all plans in payment section. Of course your app stay active till subscription finish date.
What is the Premium Assistance?
It's an assistance. And it's premium. But frankly - it's super cool. Imagine that our team implement User.com on your website, define business goals you want to achieve and build the most effective automations. Sounds great? Click here to get the more info https://user.com/en/assistance/
Can I send some emails for free as part of the chosen plan?
And the anwser is Yes. You can!. In Email Marketing plan we allow you to send 4 times more emails than the number of paid contacts.
Do I have to pay additionally for more agent seats?
Of course not! More friends means more fun (and more job done). We give you unlimited number of agents in your app.
I want to be your Partner. Do you have any partnership program?
Sure thing. Talk to us via chat or check out our Partners section https://user.com/en/partners/ or contact our specialist via chat.
I don't know how to setup User.com
Can you help me?
We are on the way to help you! Each new client recives 1 hour of free onboarding call from our support team If it is unsufficient check our Premium Assistance
What is base and why I can't unclick it?
Base is main module of our app- without it our app won't work. It also allows you to track visitors and run some automations. As you see it's not worth to unclicked it.