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Relax - to make things clear, a Contact is a user with an email address, user_id, phone number, or a visitor who has contacted you via chat. To summarize, a contact is any user you have some data or had an interaction with. Anonymous users are not counted as contacts.

First of all - congratulations on your database getting bigger! As you know, our pricing is dependent on the contacts in your database. Remember that our system only upscales your payments - the price can't go lower than the first payment quota.

Date of first purchase = first billing date. The next payment takes place after a full billing period.

Our hearts are deeply broken, but it's okay. No hard feelings. To cancel a subscription, you'll need to remove your credit card details and resign from all plans in the payment section. Of course, your app stays active until the subscription finish date.

And the answer is... Yes, you can! We are generous and allow you to send four times more emails than the number of your paid contacts. However, please note that the Email Marketing feature comes standard in the Business tier and higher.