Find the right plan for your site

Who the heck is contact?

Relax it is easy. Contact is a user with an email address, user_id, phone number or a visitor who contacted you via chat. To tell the long story short- every user for whom you got some data or interaction. Annonymous users are not counted as contact.

How can I pay?

Look inside your wallet. If you got credit card with Visa or MasterCard branding (we accept only those two) we'll be really happy to proceed your payment.

Why my pricing changed over time?

First of all - congratulation. Your database got bigger! As you know our pricing is dependent on the contact database size. Remember that our system only upscale your payments- the price can't go lower than the first payment quota.

I love the discounts. How to get one?

That's great! We love them too. Check out our long-term plans. The longer plan is the bigger is the discount. If you want custom discount contact our sales!

When will I be charged?

Date of the first purchase = first billing date. Next payment takes place after a full billing period.

I want a refund. What I have to do?

Sorry but we don't offer refunds. More about our refund policy: https://docs.user.com/refund-policy/

It's time to stop. I want to cancel the subscription.

Our hearts are deeply broken but it's ok. No hard feelings. To cancel the subscription you need to remove your credit card details and resign from all plans in payment section. Of course your app stay active till subscription finish date.

What is the Premium Assistance??

It's an assistance. And it's premium. But frankly - it's super cool. Imagine that our team implement User.com on your website, define business goals you want to achieve and build the most effective automations. Sounds great? Click here to get the more info https://user.com/en/assistance/

Can I send some emails for free as part of the chosen plan?

And the anwser is Yes. You can!. In Email Marketing plan we allow you to send 4 times more emails than the number of paid contacts.

Do I have to pay additionally for more agent seats?

Of course not! More friends means more fun (and more job done). We give you unlimited number of agents in your app.

I want to be your Partner. Do you have any partnership program?

Sure thing. Talk to us via chat or check out our Partners section https://user.com/en/partners/ or contact our specialist via chat.

I don't know how to setup User.com
Can you help me?

We are on the way to help you! Each new client recives 1 hour of free onboarding call from our support team If it is unsufficient check our Premium Assistance

What is base and why I can't unclick it?

Base is main module of our app- without it our app won't work. It also allows you to track visitors and run some automations. As you see it's not worth to unclicked it.