See all the features that
are part of User.com

All users have their own profiles that include a timeline, segments they belong to as well as personal data stored with their attributes.

User.com tracks every page view, event, plus other interactions your visitors perform, with the exact timestamp.

Automatically gather information about the referring page, language, location, OS, screen resolution, device, and IP of your users.

See all custom events and track user behaviour like clicks, custom form submissions, and or purchases... etc.

Import your contacts from any CSV file or any other tool. If you use Intercom, import all your conversations and data directly from your account.

Integrate your system with the User.com API. Exchange and manage user data, connect it to marketing automation, plus more.

Target specific groups of users as well as track sales funnels with dynamic segments that meet specific criteria.

Create lists of contacts, assign custom tags, as well as add notes for internal communication.

Separate and see users that meet specific criteria by setting filtering rules without coding and in all in seconds.

Create and define your own specific user attributes that work well to your company needs.

Opportunities can be easily dragged between any funnel you’ve set, plus all the sales info is connected to the users’ profile.

Access everything on your team that has been done to close a deal: meetings, calls, emails, tasks and more.

The data about all your clients, partners and providers. Use the system to build info about past, present, and future deals.

Manage your pipelines in a simple way to have a clear overview. Drag deals between sections to easily update a deal’s status.

See an overview of sales conversion rates, number of deals on a given date or range, specific agent results, and more.

Get reports on the email activity of your sales team to see their performance, and check the status of sent and received emails.

See the number of activities that were created or completed, plus check the type and the agent assigned.

Easily connect to your Google calendar and keep your system organized and integrated.

Send and see incoming emails directly in User.com, plus let other agents review messages when needed.

Manage your team permissions with access levels assigned to each agent member, with groups or flexible options.

Track lost deals, see ways to improve, and let your sales team know how they can refine their processes.

Check your deal timelines and history to track what has been already done and plan the next steps.

Import your deals from any CSV file, or another tool, plus easily export and own your data.

Choose your preferred currency and get a view of your sales in that denomination.

With Enhanced Ecommerce implemented, it's easier than ever and you can integrate with User.com in minutes.

Each product has a timeline that makes it easier to see specific events correlating to that product, with the added ability to filter each of these events.

Track 16 types of product interactions from purchase, add to wishlist, to reservations and more.

Easily call your prospects directly from their user profiles, & personalize your script with details about behaviour from the website.

Filter and segment between many products faster with product categories - use it the same way as with the other items in your CRM.

Any of your products can be used to deliver communication as part of your cart recovery, recommendation and in other product emails.

Dynamic product filtering based on events - get to know who and when a specific product was viewed, added to cart, purchased, etc.

Customize your widget so that it works well with your website and business type, from size, position, color, theme, to even the structure.

Get setup with sound and or push notifications and never miss any incoming message on chat.

Easily collect email addresses, and be able to provide answers and continue the conversation even after the visitor has left your page.

Create a library of default replies, that chan be easily accessible from the chat panel, to give your team faster responses to customers.

Organize your customer support setup and run customized rules to automatically assign your visitors to an agent.

Get insights into your users thoughts and see real-time typing of what your visitors are writing even before they hit the send button.

Easily add notes directly in any conversation, to get additional help, share information, or to notify another team member.

Set the stage and share a few words about your team and inspire either professional, casual, or friendly conversations.

Add as many languages as you wish, to display chat text and prompts in any viewers' native language.

Display automatic chat messages in 3 different styles and see if one works best for your use case.

Start a personalized chat message customized with dynamic and specific elements relevant to the page or call to action to break the ice.

Grab the free mobile app for iOS and Android and stay in touch, chat with your visitors even on the go.

Responses to customer questions will be sent as a follow up email after they’ve left the page.

Set automated rules to have the chatbot take over to push a specific page, or share a main call to action.

Assign your team to specialized support divisions such as IT, sales or basic support in order to provide a high-quality support at each step of the user journey.

Drag and drop many different elements and sections in the email canvas builder - be able to send out company or promotional emails fast.

User.com supports HTML templates along with a wide range of out of the box templates that you can tailor to your needs.

See interactions from any email - use all the info in user profiles and trigger further with automations.

Send emails directly from your own SMTP, connected and integrated with the User.com platform.

Connect your email inbox to User.com and see all emails you get from prospects in the user profile timelines.

Send multiple versions of an email message and get reports about results, so you can further enhance your effectiveness.

Add an unsubscribe button in your emails and let recipients easily unsubscribe from all messaging, or just a particular list.

Use users’ product interactions to create abandoned cart recovery emails, product reminders, & other messaging to boost customer LTV.

Create various subscriber lists, each with their own unique unsubscribe tags - to better manage, filter, and segment audiences.

Leave coding for your dev team - with the automation creator everything can be clicked and dropped and moved around with the visual canvas.

View detailed logs to see data on any user, which triggers were fired, the conditions that were checked, or which action paths were taken.

Choose from hundreds of real-world examples of automations to get the canvas started fast, adapt it to your specific needs with any customization.

Choose from an unlimited number of different outreach campaigns, set A/B testing easily with follow-up actions, or after certain filters are met.

Start action paths when a person visit a specific page. Use an exact match or choose to activate the trigger if the URL only contains specific phrase.

Trigger an automation based on mobile activity or SDK integration that starts with an app activity or engagement interaction.

Trigger based on an incoming chat message from someone visiting your website. Set automatic responses when you don’t respond for a given amount of time.

Trigger an action path at a given date and time. Very useful for marketing actions planned, such as holiday discounts or product launches.

The event trigger starts an automation when somebody clicks a given button, scrolls through your page or anything at all.

Trigger and start the automation process when somebody visits, buys, likes, or many other things with one of your products.

Begin an automated process when the user is assigned a certain tag. For example, when a user receives a tag “Customer”, you can send him a welcome email campaign.

Trigger when a specific tag is removed from a user’s profile. An example is when a “customer” tag, is removed to send a campaign about their cancelled subscription.

Trigger nurturing emails when someone is added to a mailing list. Best example? When someone signs up for the newsletter, send a “Thank you” email.

Trigger when someone unsubscribes from a list, you can, for example, subtract some scoring points or send a chat message asking for the reason.

Trigger an automation to start when a popup has been submitted, so you can start the process and build a relationship with the visitor.

Trigger an action with an activity of a specific type is created or done, and follow up with additional processes.

Trigger an action based on a coupon given out, add some filters and follow up to make sure you get the best out of your coupons given.

Trigger on a deal update by a team member to start another deal, or filter to completion, or start a new action in the pipleine.

Trigger an action when a deal is moved to a particular stage of your pipeline.

Triggers an automation when a note is added to the user’s profile.

Choose an attribute you want to track and start the automation path when its value changes.

Start a trigger based on a ticket status change.

Trigger a followup based on a email action that has happened in the app.

Start an automation when a ticket has been created in the system.

Trigger an automation when you have a new user.

Triggers an automation when a conversation has changed.

This module enables you to filter your users depending on whether or not their attributes meet specific criteria. For example: customers from the UK who have high scoring and have been inactive for 30 days.

This module lets you run A/B tests or just split users traffic into two paths. You can decide what percentage of the traffic should be directed to each of the nodes.

Use this condition when you want to check if a user has submitted information in a specific pop-up form.

It allows you to take action aimed solely at users who have or haven’t received a particular email campaign.

Act differently depending on whether or not a user has visited a page that contains or equals a given phrase.

Check if one of your agents has replied to a question submitted by a user. Useful when your agents are away, but you want to show that you truly care.

Check if the user has responded to any of your chat messages in a given time. It’s very helpful as the second message usually has a very high reply rate.

Check if a user has clicked a given link in an email campaign. It helps you send reminders to those that haven’t.

See if the user has sent you an email within a given period of time. It’s helpful for outbound mailing cadences and follow-up emails.

Check if the user is a part of a larger specified user segment such as “new visitors”, “clients” or “power user”.

Compare attributes’ values to see which one is greater or whether they are equal.

Check and divide your users based on whether they have a particular status on a given phone campaign list, and the agent assigned.

Limit the time your automation runs, from timezone, day of the week, or time period, to connect with your audience at the perfect time.

Choose and compare the values of your global variable and set up conditions based on the variable type and tags or static data.

Use the chatbot to send a message.

Based on an answer pick a condition.

Automatically assign an agent to the conversation.

Depending on factors you can change the conversation state.

Send an email when given criteria are met. It can also trigger further actions: for example, when an email is sent, when a recipient opens it, clicks a link inside or unsubscribes from your emails.

Send a push notification, for example, to drive traffic and re-engage old visitors.

Send a chat message to a user who has gone through the condition filtering. The content can include user attributes such as “Name” enabling you to automatically send a personalized message.

Notify an agent when a user performs a specific action such as completing a purchase, cancelling a subscription or posting a comment.

Change the user’s standard or custom attributes such as “Name” or “Company Size” to a given value.

Change the company’s standard or custom attributes such as “Name” or “Size” to a given value.

Update a deal attribute along the pipeline, to automate the process for you and your team.

Send events within User.com without any help from your IT department. Just choose its name and attributes you want to attach.

This module delays further actions for a specific amount of time. It is irreplaceable when your actions are distributed in time (perfect for drip campaigns!)

Add or subtract scoring points. It helps you find people who are most or least valuable to your business.

Boost your conversion potential by showing defined or filtered visitors a popup you configure and created.

Download information straight from your visitor’s screen without coding. You can, for example, collect information from contact forms the user fills out.

Personalize content of your page on-the-fly. You can place there elements that will include user attributes such as location or name.

Add users to a specific list. Useful when you want to add users to newsletters right on the sign-up.

Remove users from a particular list. Useful when you want to remove users from newsletters.

Automatically add a note to the user profile. It can contain event data such as “bought product X” or “asked for a price quote for X”. This module can help streamline the sales and support process.

Automatically add tags to profiles of users who have completed the automation path. Having tags such as “VIP customer” at sight enables better customer support.

Automatically delete a tag when some chain of events occur. For example, delete tag “Low price fan" when someone buys a product worth more than $300.

Schedule any activity (price quote, email, call, meeting) in your sales rep calendar based on the user based on the user's behaviour.

Depending on your goals and activities you can incentivise your visitors or customers with a coupon to upsell or start shopping.

Check an action if a coupon has been used or not, to guide for different goals based on products.

Automate adding a new deal to CRM once the visitor performs a task like signing up for a newsletter, downloading a free ebook or contacting sales.

Automatically move the deal forward when the visitor performs a specified task. For example, move the user from “Verified lead” to “Client” when they purchase one of your products.

Increase or decrease the value of some user attribute. For example, every time people visit a page including /product/ in the URL, increase the value of the “product viewed count” by 1.

Notify your agents with a mobile notice to keep them updated with any given status.

Send an API call once the criteria of the action path are met. It enables simple integration with any system.

Aggregate data from events and their attributes to keep track of anything you need.

Add user’s number to the call center to let agents make a call immediately.

Sends an SMS via Twilio or an SMS API. With 98% open rate text messages are very useful in many situations.

Send an instant push notification without the need to create a full campaign.

Show pop-ups directly in your mobile application to inform or guide its users.

Use it to see how many visitors got through your action path to measure automation’s effectiveness.

Implement tracking and other scripts automatically (e.g. add a tracking pixel to a visited website).

Update an attribute on a user or customer ticket or ticket status.

Personalize content of your page on-the-fly. You can place there elements that will include user attributes such as location or name.

Personalize content of your page on-the-fly. You can place there elements that will include user attributes such as location or name.

Personalize content of your page on-the-fly. You can place there elements that will include user attributes such as location or name.

Update to change a variable value.

Update or collect your user data with Snowplow through the collector connection.

Add a item or user to a given segment.

Remove an item or user from a given segement.