Building a better user experience.

Interaction Design is a user experience consulting firm offering a full range of services to help you deliver great products. Whether you’re improving a single process such as registration or creating a new application, we can improve your customer experience — and that can reduce your costs.

UX design

Analysis of user and business needs leads to prototyping, usability studies, and a great design. Full UX consulting in Agile and traditional environments.

Customer research

Visit your customers to see how they work. Talk with them to gain insights you can’t get other ways.

Strategy and mentoring

We help you plan UX strategy. Many clients build their own UX groups, and we love to mentor junior designers.

Usability studies

There is no substitute for observing real people doing real work. You’ll learn a lot, whether we’re testing a paper prototype or a live version of your product.

Design workshops

Participants discuss and sketch product ideas, uncovering more detail. This leads us to prototypes and a final design much faster.

"I have worked with Hal at more than one company and on a variety of B2B and B2C projects. Hal's work has had a positive impact on customer satisfaction as well as operating costs. His UX design efforts included everything from information architecture to error messages.

Our teams learned how customers actually use our products by observing his usability studies. Finally, Hal worked with us to successfully build our own UX practice. This was an important step for the organization.

Hal showed us the importance of focusing on users in product development."

– Jeffrey Robison, COO, WorldPay
Product: WorldPay Mobile

Product: WorldPay Mobile

- Portfolio: WorldPay Mobile usability study

A complex usability study, and UI reviews based on iOS and Android standards

Product: Early design on the web

Product: Early design on the web

- Portfolio: Design and customer research in the early days of the web

Design examples from the early days of the web: e-commerce, HTML editing, research into search, and more.

Product: Carbonite

Product: Carbonite

- Portfolio: Carbonite cloud backup full-restore process

UX design and usability studies for a cloud backup service. We introduced UX design to this company.