Building a better user experience

Interaction Design is a user experience consulting firm offering a full range of services to help you deliver great products. Whether you’re improving a single process such as registration, or creating a new application, we can improve your customer experience — and that can reduce costs and increase satisfaction.

UX design

Analysis of user and business needs leads to prototyping, usability studies, and a great design. Full UX consulting in Agile and traditional environments.

Customer research

Visit your customers to see how they work. Talk with them to gain insights you can’t get other ways.

Strategy and mentoring

We help you plan UX strategy. Many clients build their own UX groups, and we love to mentor junior designers.

Usability studies

There is no substitute for observing real people doing real work. You’ll learn a lot, whether we’re testing a paper prototype or a live version of your product.

Design workshops

Brainstorming with a twist: Participants discuss product ideas, then sketch them to uncover more detail. A quick path to requirements, prototypes and final designs.

"I have worked with Hal at more than one company and on a variety of B2B and B2C projects. Hal's work has had a positive impact on customer satisfaction as well as operating costs. His UX design efforts included everything from information architecture to error messages.

Our teams learned how customers actually use our products by observing his usability studies. Finally, Hal worked with us to successfully build our own UX practice. This was an important step for the organization.

Hal showed us the importance of focusing on users in product development."

– Jeffrey Robison, COO, WorldPay
Product: WorldPay Mobile

Product: WorldPay Mobile

- Portfolio: WorldPay Mobile usability study

A complex usability study, and UI reviews based on iOS and Android standards

Product: ACM journal websites

Product: ACM journal websites

ACM journal sites: Consistent layout for all journals with responsive design

A consistent & responsive layout for a series of scholarly journals

Product: Continuum Managed Services

Product: Continuum Managed Services

- Portfolio: Scripting module in remote monitoring and management (RMM) software

Full UX design: design workshop, UI, error messages, emails, customer visits, usability studies