aneta.koreba
Answers: 18
Dołączył: 10 stycznia 2019 20:42
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- What are the desired pictures sizes in Knowledge Base settings?
Max size for any Knowledge Base pictures is 1000x1000 (px) and 10 mB.
- 5 lutego 2019 17:36
- Is it possible to export a transcript of the conversation in User.com?
Sure! Go to a conversation you want to export, in the top right corner simply click on 3 dots, close to user's profile and click on "Export conversation". You will find this file in Settings > App settings > Additional > Exported list.
- 30 stycznia 2019 19:11
- How can I collect users phone numbers in User.com?
It's easy! :) Please, check the article about creating forms (pop-ups) in User.com. That's the way how you can collect for example (but not only) phone numbers of your users - https://docs.userengage.com/how-to-create-a-form/ :)
- 28 stycznia 2019 19:16
- Can I search for unsubscribed users?
Yes, exactly. There is an "Unsubscribe from emails" attribute. It can have True or False value. When user unsubscribed - there'll be "True" value in this attribute.
- 25 stycznia 2019 23:18
- Is it possible to set up an answering machine when the client calls the number purchased in Twilio?
Currently, this feature is not available.
- 21 stycznia 2019 13:47
- Can I send a BCC?
Our current mailing system doesn't contain such a feature.
- 21 stycznia 2019 13:19
- What does widget state "conditionally visible" mean?
" Conditionally visible " widget state means that the chat will be visible only for a specific users. There is a standard attribute called " Widget visibility ". If you turn on ' conditionally visible ' option then chat widget will become invisible for all users except those who have " Widget visibility" value ' Widget is visible' .
- 11 stycznia 2019 21:54
- Where can I find standard attributes' names for companies?
By passing standard attributes to the code/javascript, you will create new custom attribute with the same name. We kindly ask not to create the custom attributes with the same name as the existing default ones. Please, check the list of attributes that you can change here: https://docs.userengage.com/user-data-list-of-articles Note, that there are some attributes that can't be updated manually, they are updated only by the system.
- 11 stycznia 2019 21:47
- Can I turn off the visibility of chat widget on my website?
Yes, of course. Please, go to Settings > App settings > Chat widget > Widget design > Widget state . Here pick from the drop-down menu list " hidden ". More about that topic here: 1. https://docs.userengage.com/how-to-define-widget-state-on-a-given-page/ 2. https://docs.userengage.com/how-to-make-chat-visible-only-for-specific-users/
- 11 stycznia 2019 21:36
- How can I send data from my custom form to User.com?
Basically, to send data from your custom form to User.com, you can use one of those methods: - custom JS code: https://userengage.com/en/integrations/javascript - Data Collector: https://docs.userengage.com/module-guide-data-collector - Google Tag Manager method: https://docs.userengage.com/sending-data-from-website-form-to-userengage-using-gtm
- 11 stycznia 2019 21:05
- Can I export my users from User.com database?
Yes, you can! To export users you can do it via creating List ( https://docs.userengage.com/how-to-make-a-custom-user-list ), and then go to Tools > Lists, pick the list you want to export > click on gear symbol > and click "Export" 😊
- 11 stycznia 2019 20:54
- How can I create event in User.com?
You can create event: 1) using this instruction: https://docs.userengage.com/what-are-events-and-how-to-create-them 2) or do it via Data Collector: https://docs.userengage.com/module-guide-data-collector 3) or do it via GTM: https://support.google.com/tagmanager/answer/7679219?hl=en
- 11 stycznia 2019 20:42
- I would like to both send and receive emails inside User.com, is it possible?
Yes, if you use custom SMTP settings or if you set own domain inside our app ( https://docs.userengage.com/send-emails-using-your-own-domain ) then you can set "reply to" address and put there your application email address (that you can find in Settings, more info here: https://docs.userengage.com/how-to-use-application-email-in-user/). If you do so, then all replies will go to User.com chat. :)
- 11 stycznia 2019 20:37
- Why my user didn't get the email I sent him?
Success means that the email went out from User.com . However, if you use own SMTP provider, then provider is responsible for email delivery.
- 11 stycznia 2019 20:23
- What are the options to send email messages from User.com?
There are two options to send email messages from User.com: - custom SMTP https://docs.userengage.com/how-to-send-emails-with-my-own-smtp/ - default SMTP --- from our domain (@ app.userengage.com ) - default option --- from your domain - https://docs.userengage.com/send-emails-using-your-own-domain
- 11 stycznia 2019 19:53
- Where should I paste the implementing User.com code in my website code?
This code should be pasted before closing