Customer Support Representative

Location: Warsaw

We are looking for a Client Support Representative, a person responsible for obtaining information from potential clients who have already expressed interest in our service.

Most of our clients come from international markets and communicate with us via e-mail and chat. Once we know they are interested in our services, we give them a call to learn about their needs and requirements. At this stage, they are referred to further materials regarding our platform or we arrange a demo for them with one of our sales representatives.

That's it. This is the job of a Client Support Representative. You don't really need lots of experience and this job DOES NOT require you to sell anything. Your responsibility is to learn about the needs of our potential clients so that we can serve them better, so you have to be great at communicating and asking questions.

This position involves:
  • making calls to clients who have expressed interest in our service by providing their contact details,

  • asking all the right questions and learning about the client’s business and their requirements,

  • suggesting the right solutions and making sure we provide a great service.

What we’re looking for:
  • excellent command of English and, preferably, one other European language,

  • great communication skills and the ability to explain complex issues in simple terms,

  • basic understanding of digital marketing and marketing automation,

  • good understanding of the sale process,

  • orientation on measurable goals,

  • professional attitude,

  • responsibility,

  • attention to detail,

  • ability to solve small and big problems,

  • a smile on your face and a positive attitude :-)

What we offer:
  • work in a highly motivated team, building one large product,

  • subsidized Fitprofit gym card,

  • subsidized private healthcare,

  • on the job training and the possibility to become a leader of your own team as the sales structures of the organization grow in size,

  • Mac or PC laptop and other tools and a comfortable workplace.

To apply for the above position send us your cv to with the words “Client Support Rep (pre-sales)” in the subject field and the following clause in your e-mail:

“I hereby give consent for the processing of the personal data included in my message and the documents which I attach herewith for the purpose of the current and future recruitment processes conducted by UserEngage Sp. z o.o. with its registered office in Warsaw in compliance with GDPR and related regulations.

We hereby inform that UserEngage Sp. z o.o. with its registered office in 87 Grzybowska St., Warsaw, POLAND is the controller of the personal data provided in the above recruitment process. You have the right to access and amend your data. Providing personal data in this process is voluntary but without this information, we may not process your application.