Find the right plan for your site

Who is a contact?

Relax, that's easy. Contact is a user with an email address, user_id, phone number or a visitor who contacted you via chat. To tell the long story short- every user for whom you got some data or interaction. Anonymous users are not counted as a contact.

How can I pay?

Look inside your wallet. If you got a credit card with Visa or MasterCard branding (we accept only those two), we'd be delighted to help you with the payment process.

Why did my pricing change over time?

First of all - congratulation. Your database got bigger! As you know, our pricing is dependent on the contact database size. Remember that our system only upscales your payments- the price can't go lower than the first payment quota.

I love the discounts. How to get one?

That's great! We love them too. Check out our long-term plans. The longer the plan is, the bigger is the discount. If you want custom discount, contact our sales!

When will I be charged?

Date of the first purchase = first billing date. Next payment takes place after a full billing period.

I want a refund. What I have to do?

Sorry, but we don't offer refunds. You can read more about our refund policy here: https://docs.user.com/refund-policy/

It's time to stop. I want to cancel the subscription.

Our hearts are broken, but it's ok. No hard feelings. To cancel the subscription, you need to remove your credit card details and resign from all plans in the payment section. Of course, your app stays active till subscription finish date.

What is the Premium Assistance?

During premium assistance, our team will implement User.com on your website, help you define business goals you want to achieve and build the most effective automation processes for your business. Sounds great? Click here to get the more info: https://user.com/en/assistance/

Can I send some emails for free as part of the chosen plan?

Sure you can! In Email Marketing plan, we allow you to send 4 times more emails than your number of paid contacts.

Do I have to pay additionally for more agent seats?

Of course not! More friends mean more fun (and that way more is done). We give you an unlimited number of agents in your app.

I want to be your Partner. Do you have any partnership program?

Sure thing. Talk to us via chat or check out our Partners section https://user.com/en/partners/ or contact our specialist via chat.

I don't know how to set up User.com app.
Can you help me?

We are on our way to help you! Each new client receives 1 hour of free onboarding call from our support team. If that's not enough for your needs, check our Premium Assistance