Update ticket
Update ticket with HTTP PUT request.
PUT
/tickets/
Data
Type
Description
description (required)
string
Ticket description
status (default = draft)
string
One of: draft, active, closed, arhcived
custom_id (unique)
string
Optional field to set custom id
participants (read only)
array of integers
Ids of related client users
due_date / closed_at
datetime
curl -X PUT \
https://<your_app_subdomain>.user.com/api/public/tickets/ \
-H 'Authorization: Token <your_64_char_api_key>' \
-H 'Content-Type: application/json' \
-d '{
"name": "New Ticket",
"custom_id": "new-ticket",
"description": "Example from REST API",
"status": "draft",
"due_date": "2020-11-25T00:00:00Z",
"assigned_to": 1,
"person": 123,
"company": 42,
"participants": [1, 2, 3],
"priority": 1
}'
Response
{
"name": "New Ticket",
"custom_id": "new-ticket",
"description": "Example from REST API",
"status": "draft",
"due_date": "2020-11-25T00:00:00Z",
"assigned_to": 1,
"person": 123,
"company": 42,
"participants": [1, 2, 3],
"priority": 1
}
var settings = {
"async": true,
"crossDomain": true,
"url": "https://<your_app_subdomain>.user.com/api/public/tickets/",
"method": "PUT",
"headers": {
"authorization": "Token <your_64_char_api_key>",
"content-type": "application/json"
},
"data": "{
"name": "New Ticket",
"custom_id": "new-ticket",
"description": "Example from REST API",
"status": "draft",
"due_date": "2020-11-25T00:00:00Z",
"assigned_to": 1,
"person": 123,
"company": 42,
"participants": [1, 2, 3],
"priority": 1
}"
}
$.ajax(settings).done(function (response) {
console.log(response);
});
var data = JSON.stringify({
"name": "New Ticket",
"custom_id": "new-ticket",
"description": "Example from REST API",
"status": "draft",
"due_date": "2020-11-25T00:00:00Z",
"assigned_to": 1,
"person": 123,
"company": 42,
"participants": [1, 2, 3],
"priority": 1}"
});
var xhr = new XMLHttpRequest();
xhr.withCredentials = true;
xhr.addEventListener("readystatechange", function () {
if (this.readyState === 4) {
console.log(this.responseText);
}
});
xhr.open("PUT", "https://<your_app_subdomain>.user.com/api/public/tickets/");
xhr.setRequestHeader("authorization", "Token <your_64_char_api_key>");
xhr.setRequestHeader("content-type", "application/json");
xhr.send(data);
var request = require("request");
var options = { method: 'PUT',
url: 'https://<your_app_subdomain>.user.com/api/public/tickets/',
headers: {
'content-type': 'application/json',
authorization: 'Token <your_64_char_api_key>'
},
form: {"name": "New Ticket",
"custom_id": "new-ticket",
"description": "Example from REST API",
"status": "draft",
"due_date": "2020-11-25T00:00:00Z",
"assigned_to": 1,
"person": 123,
"company": 42,
"participants": [1, 2, 3],
"priority": 1}"
json: true };
};
request(options, function (error, response, body) {
if (error) throw new Error(error);
console.log(body);
});
<?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_PORT => "8000",
CURLOPT_URL => "https://<your_app_subdomain>.user.com/api/public/tickets/",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "PUT",
CURLOPT_POSTFIELDS => "{\n\t\"name\": \"my ticket\",\n\t\"custom_id\": \"my custom id\",\n\t\"status\": \"draft\",\n\t\"token\": \"some-token\",\n\t\"description\": \"my description\",\n\t\"due_date\": \"2019-12-20T12:25:05.555624Z\",\n\t\"closed_at\": \"2019-12-20T12:25:05.555624Z\",\n\t\"priority\": 1,\n\t\"assigned_to\": 1,\n\t\"company\": 1\n}", CURLOPT_HTTPHEADER => array(
"Authorization: Token <your_64_char_api_key>",
"Content-Type: application/json",
"Postman-Token: 4536e8ad-8801-4f25-80bb-aaa1343642ee",
"cache-control: no-cache"
),
));
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}
import requests
url = "https://<your_app_subdomain>.user.com/api/public/tickets/"
payload = "{
"name": "New Ticket",
"custom_id": "new-ticket",
"description": "Example from REST API",
"status": "draft",
"due_date": "2020-11-25T00:00:00Z",
"assigned_to": 1,
"person": 123,
"company": 42,
"participants": [1, 2, 3],
"priority": 1
}"
headers = {
'Authorization': "Token YxMAaMr0ly4VtE5nvQdzxtALSLnHDWtUuvx4FI54oWnQEgJmJ088kktucqMAmfwD",
'Content-Type': "application/json",
'cache-control': "no-cache",
'Postman-Token': "c82439d4-21c5-4e5d-9747-fa1a7525667c"
}
response = requests.request("PUT", url, data=payload, headers=headers)
print(response.text)