Average NPS points
Sometimes, none of your agents are available. This doesn’t have to mean you can’t respond to your users’ messages.
While there are many benefits to implementing marketing automation, we feel the following are some of the most important:
- Provide better customer support.
- Increase customer satisfaction.
- Reduce errors; (people miss things, computers don't.)
Triggered by a visitor’s chat message
Set the amount of time that will elapse before the visitor is contacted with an automated message.
Check if your agent has responded.
Send a personalized automated message.