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Assign agents based on the user's language

If you provide support in several languages you can assign appropriate agents automatically based on language settings of a user's browser.

Increase customer retention

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The data gathered by your app lets you, in turn, provide personalized and specialized attention.

While there are many benefits to implementing marketing automation, we feel the following are some of the most important:

  • Reduce staff costs by automating repetitive tasks.
  • Gain insight into your users’ behavior, needs, and preferences.
  • Improve your closing ratio and raise the average value of your deals.

Possible adjustments

Starting point

This automation is triggered when a user sends a chat message.

Assigned agent

Assign the right agent to the right user.

Przykład w aplikacji user.com