Answers: 18

Joined: Jan. 10, 2019, 8:42 p.m.

  • Question & Answer
  • Answered at
  • How can I collect users phone numbers in

    It's easy! :) Please, check the article about creating forms (pop-ups) in That's the way how you can collect for example (but not only) phone numbers of your users - :)

  • Jan. 28, 2019, 7:16 p.m.
  • Can I search for unsubscribed users?

    Yes, exactly. There is an "Unsubscribe from emails" attribute. It can have True or False value. When user unsubscribed - there'll be "True" value in this attribute. 

  • Jan. 25, 2019, 11:18 p.m.
  • Can I send a BCC?

    Our current mailing system doesn't contain such a feature. 

  • Jan. 21, 2019, 1:19 p.m.
  • What does widget state "conditionally visible" mean?

    " Conditionally visible " widget state means that the chat will be visible only for a specific users.  There is a standard attribute called " Widget visibility ". If you turn on ' conditionally visible ' option then chat widget will become invisible for all users except those who have " Widget visibility"  value ' Widget is visible' .

  • Jan. 11, 2019, 9:54 p.m.
  • Where can I find standard attributes' names for companies?

    By passing standard attributes to the code/javascript, you will create new custom attribute with the same name. We kindly ask not to create the custom attributes with the same name as the existing default ones. Please, check the list of attributes that you can change here: Note, that there are some attributes that can't be updated manually, they are updated only by the system.

  • Jan. 11, 2019, 9:47 p.m.
  • Can I turn off the visibility of chat widget on my website?

    Yes, of course. Please, go to Settings > App settings > Chat widget > Widget design > Widget state . Here pick from the drop-down menu list " hidden ". More about that topic here:  1. 2.

  • Jan. 11, 2019, 9:36 p.m.
  • How can I send data from my custom form to

    Basically, to send data from your custom form to, you can use one of those methods: - custom JS code: - Data Collector: - Google Tag Manager method:

  • Jan. 11, 2019, 9:05 p.m.
  • Can I export my users from database?

    Yes, you can! To export users you can do it via creating List ( ), and then go to Tools > Lists, pick the list you want to export > click on gear symbol > and click "Export" 😊

  • Jan. 11, 2019, 8:54 p.m.
  • How can I create event in

    You can create event: 1) using this instruction: 2) or do it via Data Collector: 3) or do it via GTM:

  • Jan. 11, 2019, 8:42 p.m.
  • I would like to both send and receive emails inside, is it possible?

      Yes, if you use custom SMTP settings or if you set own domain inside our app ( ) then you can set "reply to" address and put there your application email address (that you can find in Settings, more info here: If you do so, then all replies will go to chat. :)

  • Jan. 11, 2019, 8:37 p.m.
  • What are the options to send email messages from

    There are two options to send email messages from - custom SMTP - default SMTP --- from our domain (@ ) - default option   --- from your domain -

  • Jan. 11, 2019, 7:53 p.m.
  • I'm having problems with Custom Script Integration for logged in users

    The code you implemented for logged in users should look like: user_id : '{{dynamic variable with user id}}' email: '{{dynamic variable with email address}}' {{ }} - these are references to values, which are already in your data_layers. They relate to what is on your page. 

  • Jan. 10, 2019, 10:35 p.m.
  • What is possible after integrating with Pipedrive?

    Thanks to Pipedrive importer, you will be able to import to your data from Pipedrive.  Go to Sales - Deals and in the pipeline drop down list you should see a new one there. Go to  Data - People and you should see new users in your database with IDs like for example: "__pipedrive__1" For more info, please check this article: Note: with this integration you cannot pass data from to Pipedrive.

  • Jan. 10, 2019, 9:53 p.m.