Why my user didn't get the email I sent him?

Jan. 11, 2019, 8:22 p.m.

I am using my own SMTP. In delivery logs of the campaign I see status "success". However, the user didn't get my message. Why?

1 Answer

Jan. 11, 2019, 8:23 p.m.


Success means that the email went out from User.com. However, if you use own SMTP provider, then provider is responsible for email delivery.