What is a chatbot?

Dec. 11, 2018, 1:59 p.m.

1 Answer


Jan. 15, 2019, 4:10 p.m.

Chatbots help automate tasks by working on a given algorithm. They engage in dialogue with the user, fulfilling their requests, responding to requests or entertaining with their responses. The first programs that mimic the communication of people appeared back in 1966. Chatbots are multi-tasking. At the user's request, they give out useful information: weather forecast, exchange rate, poster, word translation, latest news. They also help you choose the right flight, book a ticket or a taxi. Chatbots make it easy to find and download books, movies, and music. The media uses chatbots to deliver material and news to readers via instant messengers.

A chatbot is a program that can communicate with users (imitating human behavior) to achieve any goal or entertainment. This is usually done through any messaging platform, such as Facebook Messenger, Slack, Telegram, or Viber. Chatbots can be relatively simple rules-based programs, or they can even use artificial intelligence (AI), which makes them much more sophisticated, but suitable for a wide range of tasks.

Now we are seeing an increase in the development and use of chatbots for a number of reasons, including thanks to recent advances in the field of natural language processing (NLP). NLP is the ability of a computer to understand the context, nuances, and intentions while the communicating process with a person. Basically, the popularity of chatbots is due to the growing use of instant messengers. People use them all over the world, often as the primary means of communication.

At the same time, people are less likely to download applications to their devices, especially if they are not necessary. Remember yourself when was the last time you installed something on a smartphone or tablet? Mobile application development is a long and expensive process. For example, a private cosmetologist or massage therapist does not make sense to develop it in order to automate the process of communicating with clients. But chat bots give individuals, companies, and brands an efficient way to communicate with users on platforms that they like and want to use, including instant messengers.