Privacy Policy

Clear rules are the first step to protecting your and your client's data.

Section 1 - What do we do with your information?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When purchasing something from us or use when you use our services for free, as part of the process, we collect the personal information you give us such as your name, address and email address.

When browsing our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our company, new products and other updates.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.

We do not include or offer third party products or services on our website.

Section 3 - Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4 - Payment

If you choose a direct payment gateway to complete your purchase, then User.com stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All transactions processed through a gateway provider are not stored or processed on our servers.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers.

Section 5 - Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 - Security

To protect your personal information, we takreasonable precautions and follow industry best practices to maksure it is not inappropriately lost, misused, accessed, disclosedaltered or destroyed.

If you provide us with your credit card informationthe information is encrypted using secure socket layer technolog(SSL) and stored with a AES-256 encryption. Although no method otransmission over the Internet or electronic storage is 100secure, we follow all PCI-DSS requirements and implement additionagenerally accepted industry standards.

Section 7 - Cookies

Cookies are files that a site or its servicprovider transfers to your computer’s hard drive through your Webrowser (if you allow) that enables the site’s or servicprovider’s systems to recognize your browser and capture anremember certain information.

We use cookies to help remember and process thitems, understand and save user’s preferences for future visitscompile aggregate data about site traffic and site interactions iorder to offer better site experiences and tools in the future. Wmay also use trusted third party services that track thiinformation on our behalf.

If you disable cookies in Your internet browser, somfeatures will be disabled.

Section 9 - Information clause compatible with GDPR

In connection with the entry into force of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (hereinafter GDPR), we declare that the way we handle personal data and the rights of data subjects are based on the following principles:

1. The administrator of personal data is User.com Sp. z o.o. with its registered office in Warsaw (00-844) ul. Grzybowska 87 - hereinafter "the Administrator".

2. The Administrator can be contacted via the email address: greg@user.com, by phone at +48575636888 or in writing to the address of the Administrator's seat.

3. The legal grounds and purposes of processing your personal data by the Administrator may be:
a) Article 6 para. 1 lit. a) GDPR, i.e. data processing is based on your consent in order to send you via electronic communication means (email, sms, mms), using telecommunications terminal equipment (telephone, computer) of marketing content , including commercial information about User.com Sp. z o.o., its services, organized events, including newsletters.
b) Article 6 para. 1 lit. b) GDPR, i.e.: - data processing takes place due to the necessity of this processing to perform the contract, if a cooperation agreement has been concluded with you, or an agreement regarding the products offered by User.com Sp. z o.o.,
c) Article 6 para. 1 lit. c) GDPR, i.e.: - data processing takes place due to the need to comply with the legal obligation incumbent on the Administrator, i.e. in order to fulfill obligations arising from generally applicable legal provisions, including tax regulations and the scope of accounting;
d) Article 6 (1) (b) d) GDPR, i.e.: - data is processed for the protection of the vital interests of the data subject or of another natural person,
e) Article 6 (1) (b) f) GDPR, i.e.: - data processing takes place due to the Administrator's legitimate interest in answering questions, providing information on its activities, and its products and services at the request of interested persons,
f) Article 6 para. 1 lit. f) GDPR, i.e.: - data processing takes place due to the Administrator's legitimate interest in conducting analyzes to improve the services provided and to introduce new services;
g) Article 6 para. 1 lit. f) GDPR, i.e. - data processing takes place due to the Administrator's legitimate interest in establishing / pursuing claims or defending against claims,

4. Your personal data are processed on a voluntary basis and will be processed only as long as they are necessary for the implementation of the above-mentioned purposes or until you express an effective objection to their processing or withdraw your consent. The period of personal data processing may be extended each time by a period of limitation of claims, if the processing of personal data will be necessary for the pursuit of possible claims or defense against such claims. The data of anonymous users will be stored for 30 days, while the data of verified users will be stored for a period of 10 years from the beginning of the year following the year in which consent was given to the processing of personal data.

5. Your personal data may be transferred to our business partners, in particular contractors, IT solution providers, entities providing accounting, legal, courier or postal services for us only in connection with the implementation of our goals

6. You have the right to request access to data content and rectification, deletion, processing restrictions as well as the right to transfer personal data. In addition, you have the right to object to data processing - if the data processing is based on Article 6 (1) (e) or (f) of the GDPR. If personal data is processed for the purposes of direct marketing, the data subject has the right to object at any time to the processing of personal data concerning him for the purposes of such marketing, including profiling, to the extent that the processing is related to such direct marketing.

7. YIf the processing of your personal data takes place on the basis of your consent to the processing of personal data, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of the processing that was carried out on the basis of consent before its withdrawal. Withdrawal of consent may take place by sending information to our email address provided in point 2 above or in writing to the Administrator's address.

8. Your data will be used for the purpose of automated decision making, including profiling referred to in art. 22 paragraph 1 and 4 GDPR,

9. they will not be transferred to third countries, except in cases where the registered office of the contractor referred to in point 5 is in a third country.

10. If you think that the processing of personal data by User.com Sp. z o.o. violates the provisions of the GDPR, you have the right to lodge a complaint with the supervisory body dealing with the protection of personal data in the Member State of your habitual residence, place of work or place of alleged violation.
Below are the types of personal data that we process:
City
Region
Country
Time zone
Browser
Browser version
Current URL
Referrer
Initial referring domain
Operating system
Cyclical commission
Screen height
Screen width
Last Seen (last set or updated property)
First view(property set or updated for the first time) as wel as categories of data subjects
Users of internet and mobile applications for clients
You can get even more detailed information on personal data protection at the administrator's office or by contacting us

Section 10 - Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products and services to you.

Section 11 - Other Agreements

We do not specifically market to children under 13.

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

We collect your email address in order to to be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at
and we will promptly remove you from ALL correspondence.

Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above. Users will be notified of any privacy policy changes via Email. Users are able to change their personal information by logging into their account.

Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer by mail at contact@userengage.com

If you have any questions regarding this privacy policy you may contact us using the information below.

UserEngage z o.o.
Grzybowska 87
Warsaw, 00-844
Poland
contact@userengage.com