Implementation and Support & Success Manager

Location: Warsaw/Remote

User.com is a marketing automation platform that serves millions of users using stable, innovative technologies. We help marketers and entrepreneurs around the world face many interesting challenges every day and we learn from every one of them.

Your responsibilities:
  • working with customers to successfully implement our services

  • educating our Customers on how to use our platform to build successful businesses

  • responding to questions from our Customers by chat, email and video calls

  • analyzing requirements, monitoring, managing and resolving issues

  • shaping procedures related to Chat Support, Ticketing System, Knowledge Base and Community support offered by user.com to their clients

  • influencing the shape of our product by conveying client requirements to the product team.

Our requirements:
  • you have an excellent command of English in writing and in speaking

  • you have experience in on-line marketing (email, landing pages, Google Analytics, Google Tag Manager)

  • you have some previous experience in a troubleshooting environment

  • you know how to listen, understand and help our clients achieve their business goals

  • you have strong communication and collaboration skills, curiosity, and eagerness to learn

  • you can demonstrate a real interest in helping a high volume of both technical and non-technical customer

  • you are available to work on afternoon shift: 2pm till 10pm or 5pm till 1am Central Europe Timezone

  • Some experience in the Marketing Automation industry will be an additional advantage.

What we offer:
  • work in a highly motivated team, building a global product

  • all tools, books and online courses you need to be better at what you do

  • subsidized FitProfit gym card and private healthcare

  • Mac or PC laptop

About Us

    User.com is a marketing automation platform that serves millions of users using stable, innovative technologies. We help marketers and entrepreneurs around the world face many interesting challenges every day and we learn from every one of them.

To apply for the above position send us your cv to awielgus@user.com with the words “Account Manager” in the subject field and the following clause in your e-mail:

“I hereby give consent for the processing of the personal data included in my message and the documents which I attach herewith for the purpose of the current and future recruitment processes conducted by UserEngage Sp. z o.o. with its registered office in Warsaw in compliance with GDPR and related regulations.

We hereby inform that UserEngage Sp. z o.o. with its registered office in 87 Grzybowska St., Warsaw, POLAND is the controller of the personal data provided in the above recruitment process. You have the right to access and amend your data. Providing personal data in this process is voluntary but without this information, we may not process your application.