Knowledge Manager

Location: Warsaw

The Knowledge Manager at User.com will be responsible for building and managing the knowledge base of materials regarding the functioning of our application. Responsibilities of the KM include creating content such as use cases, implementation manuals, instructions for different examples of automation schemes, and co-creating marketing content (blog posts, screencasts, videos). The Knowledge Manager reports directly to the Growth Manager and performs on the basis of information gathered from all other departments of the company.

This position involves:
  • writing articles to be included in our knowledge base: https://docs.userengage.com/,

  • managing the structure and content of the knowledge base,

  • writing scripts for screencasts and online videos,

  • preparing automation template descriptions which will be the basis for User.com clients to automate their communication: https://user.com/en/action-templates/,

  • creating manuals which will assist User.com clients in implementing the system within their businesses in different industries and automating selected processes.

What we’re looking for:
  • fluency in English, both in writing and in speaking and good writing skills,

  • ability to design information architecture,

  • ability to create content for different channels of communication, basic audio/video editing skills and willingness to learn how to create different forms of online content,

  • at least basic knowledge of digital marketing, preferably a good understanding of issues related to marketing automation,

  • ability to quickly grasp technical issues related to marketing process automation and explain those issues in the simplest possible terms,

  • experience in creating product documentation in English will be an advantage.

What we offer:
  • Subsidized private healthcare, gym membership and tasty lunches,

  • a MacBook or another laptop of your choice + all the equipment necessary to create great content (we have our own audio/video recording studio),

  • possibility to learn and develop in a highly skilled and motivated team of professionals,

To apply for the above position send us your cv to work@user.com with the words “Knowledge Manager” in the subject field and the following clause in your e-mail

“I hereby give consent for the processing of the personal data included in my message and the documents which I attach herewith for the purpose of the current and future recruitment processes conducted by UserEngage Sp. z o.o. with its registered office in Warsaw in compliance with GDPR and related regulations.

We hereby inform that UserEngage Sp. z o.o. with its registered office in 87 Grzybowsta St., Warsaw, POLAND is the controller of the personal data provided in the above recruitment process. You have the right to access and amend your data. Providing personal data in this process is voluntary but without this information, we may not process your application.