NOTE: You cannot set user first name, last name and email address - until you can pass through the variable inside GTM snippet.
In order to add User.com to your GTM project:
- Go to your Google Tag Manager project, and there go to Tags.
- Click on create a new Tag.
- Click Tag Configuration, there you will need to choose Custom HTML tag.
- Paste the tracking code of your marketing automation system.
- Paste in the following JavaScript snippet:
<script data-cfasync="false" type="text/javascript">
window.civchat = {
// You can find your API key and app domain by going to your app and selecting Setup & Integrations in App Settings
state: 'YOUR_API_KEY'
};
</script>
// You can find your API key and app domain by going to your app and selecting Setup & Integrations
<script data-cfasync="false" type="text/javascript" src="https://<your_app_subdomain>.user.com/widget.js"></script>
- In the window, Triggering, choose All Pages as the trigger
- In Tag firing options, select Once per page.
Read more about implementing Google Tag Manager on https://docs.user.com/implementing-userengage-with-google-tag-manager/