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Understanding Customer Experience: Practical Tips for SaaS Businesses

By Jyothi Tulasi Customer Retention, Customer Success
Customer experience has become a buzzword in the SaaS industry in the past decade. Companies have increasingly realized that without...
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5 Best Loyalty Programs for Ecommerce (with Real Examples)

By Ivan Kreimer Customer Success, Guest Post
Every successful ecommerce business knows that it costs five times more to attract a customer than to retain one. That...
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How to Measure Customer Growth?

By Jafar Sadhik Company, Customer Retention, Customer Success, Guest Post
Recent research by McKinsey indicates that nearly 70 percent of customer purchases are driven by growth. Any company records its...
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Huge Example For SaaS – FREE Onboarding. Case Study Of How We Created User.com Onboarding Process

By Aneta Koręba Customer Success
What will you learn from this article? In SaaS companies, Onboarding is one of the most crucial steps in Customer...
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The Power of Customer-centric Marketing [with Statistics]

By Andrzej Pacholik Customer Success
In today’s highly competitive markets it’s no longer about you, your product or your company. The focus has shifted to...
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5 Pillars of Customer-Centricity

By Andrzej Pacholik Customer Success
As a marketer or a manager, building long-lasting, satisfactory relationships with your customers should be one of the top-priority goals...
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9 proven tips on how to sell your product

By Aleksandra Szostak Customer Success, General Topics
How to sell a product? It’s a question everyone in the marketing world is asking.  whether they are from a...
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Is it worth to create a customer self-service?

By Aleksandra Szostak Customer Success, General Topics
Customers today are in a bigger hurry than ever and their patience is lower than in the last years too....
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