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Assign agents based on the type of question

Create a simple chatbot that will ask users about the type of their issue and assign appropriate agents based on the response.

Increase customer retention

up to7%

The data gathered by your app lets you, in turn, provide personalized and specialized attention.

While there are many benefits to implementing marketing automation, we feel the following are some of the most important:

  • Reduce staff costs by automating repetitive tasks.
  • Gain insight into your users’ behavior, needs, and preferences.
  • Generate more leads.

Possible adjustments

Starting point

This automation is triggered when a user sends a chat message.

Chatbot

Send a bot message asking about the type of issue the user has.

Answer condition

Check the user’s answer.

Assign an agent

Assign a proper agent based on user’s asnwer.

Example in the app user.com