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By Aleksandra

Jan. 11, 2019, 4:25 p.m.

Which customer service skills are the most important for positive experience?


Answers 1

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Aleksandra

to Aleksandra

Jan. 11, 2019, 4:29 p.m.

Customer service according to the definition is all interactions between the customer and the product or service provider, both at the time of sale and later. Customer service adds value to the product or service and builds long-lasting relationships with the company.

Which customer service skills are the most important for positive experience?

1 # Think of the long-term reputation of the company.

Take care of the customer's positive experience during all contacts with the company. Think about global brands that people love. Apple fans are faithful to her thanks to the sum of positive experiences, which include the quality of products, aesthetic impressions, customer service, and a sense of value. Think about companies that you know and perfectly care for customers both before and after the purchase.

 

2 # Treat customers so that they feel special.

It is enough that the service will always be friendly - regardless of whether during a personal meeting, e-mail correspondence or a telephone conversation with a client. Small gestures such as a nice greeting, attentive listening, polite wishes of a nice day, should come into good contact with the client. Polite and polite behavior of any company did not turn out bad. The best rule -  treat others as you would like to be treated.

 

3 # Be available.

 Customer service is an investment in marketing. Customers appreciate when their cases are solved during the first and only telephone conversation, without switching, unnecessary waiting and forcing to use the automatic hotline. That is why it is worth taking care of the right number of consultants, technical persons and traders who will be able to efficiently solve customer problems, answer their questions and provide all the necessary information. 

 

Striving to maintain high - quality customer service is an essential element of any business that is focused on success. Customers value fast, reliable and helpful contact with the company.