Problem: WorldPay needed a new version of the Merchant Portal, reporting software they provide to users of their credit card processing services. They also wanted to learn about user-centered design.
Solution: I redesigned the application, starting with a new information archicture that made everything easier to find. We did customer research throughout the project, learning a lot about how people work. I helped WorldPay learn new techniques and develop a new product-design process.
Customers said they like the updated UI and the new features. Self-service features save the company money and allow users to work at their own pace.
Problem: The Department of Early Education and Care (EEC) recognized that information was hard to find on their Web site.
Solution: A very thorough review of 1000+ documents. We analyzed the structure of the site, how up-to-date each document is and how to restructure the site for improved usability. Personas and usability testing were important parts of the project. At the same time, the Commonwealth changed the design and implementation of mass.gov, the site for most government agencies.
Results: A cleaner site with information that is easier to find. We also identified a number of changes that EEC can make in the future to improve usability further.
Results: Interaction Design, Inc., has been around since the early days of Web applications and e-commerce. We designed some of the first online order forms, search engines, medical apps, news sites and HTML editors. (Back then, it was called "the World Wide Web," and not everyone had heard of it!)