Featured portfolio: UI design examples

LEEDuser.com: Web site guidance for achieving certification in green building

 Problem: Validate assumptions about users and review the UI.

 Solution: We created a plan for customer interviews to create personas (descriptions of users), ensure that the product served users' needs and get feedback on a beta version.

 Results: A great new set of graphical personas, confirmation that the product suited users' needs well and a few items that needed some redesign.

Details about this customer research project...

Constant Contact: Design & customer research

 Problem: The User Experience (UX) group needed help conducting a great series of customer visits. They wanted to know more about how people currently use their products, and understand what might make the products better in the future. Visiting people at their offices would let us see what else they do, what interruptions they have, who they collaborate with and more.

 Solution: We worked together to develop a visit program (including surveys, interviews and analysis) and then reviewed the results. Team members participated in all aspects of the process, including interviews.

 Results: As always with customer research, we learned surprising things about customers and how they use the products. We also developed ideas for long-term product development. Some of this information fed into shorter-term product design projects.

See more about the search design shown and read about customer research with Constant Contact.

The Digital Library has become ACM's most significant product and service. More than anything else, the Digital Library reflects the dimensions, the brand, the quality—the essence—of ACM.
- John R. White, ACM CEO

ACM — Guided navigation in search

 Problem: At the 10-year mark of its pioneering Digital Library, ACM wanted to update the experience. Guided navigation displays search choices to help users refine a search. Contrast this with advanced search, which requires users to already have an understanding of the search space and its parameters.

 Solution: Through research into guided navigation, we developed a model that suited the needs of ACM members and other users. Revising personas helped us understand users and their needs. A round of usability testing helped refine the design and the personas. See a live search result page with guided navigation assistance on the left side

 Results: An addition to the Digital Library that improves the user experience. We concluded the project with a large Group Design Workshop to review our design and plan for the future. Participants included renowned researches from many of ACM's governing bodies.

Details about this design project...

More information: Read about our design process or see the full portfolio