User experience consulting, UI design and customer research for the Web and for hardware products.

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We're a user experience consulting firm in the Boston, Massachusetts area. We help you create great user interfaces through analysis of your business needs followed by customer research and careful design.

Our consulting portfolio includes some of the first Web applications and others ranging from e-commerce to cooking and medical products. Customer research helps you learn about your users; it's invaluable, whether it's a series of interviews or a usability study.

Design process With a proven design process, we uncover requirements, run design workshops, quickly develop prototypes, run usability studies with real users, and deliver a great design. See our portfolio of design work for clients in many industries.

A recent client said, "Usability testing was more critical than I had realized!"

Usability Lessons blog
A blog about usability studies and design. Recent posts: Observations on commenting UIs, Good & bad features of security questions, and user reactions to self-service features in Web apps.

Selected consulting projects: user interface design and customer research


Dept of Early Education & Care: UI design, information architecture, usability study, personas.	WorldPay: Full redesign. Information architecture, UI design, customer research. Also UX strategy, mentoring and a new product process.	Early Web designs: One of the first e-commerce order forms based on catalog order forms. See more...
Let's talk How can we help you improve your user experience? Contact us about user interface design, Group Design Workshops and customer research.